Often, the resolved problems reappear. Why? Was the problem correctly identified? Have we focused on the causes or the symptoms? Did we find suitable solutions? In a context where employees have to solve more and more problems related to their work, a problem-solving process will help them avoid pitfalls.
Management research as the practice has long valued a single type of intelligence related to IQ. This approach denies a part of reality: the emotions. It is now recognized that skills related to effective use of emotions exist and allow individuals who have these skills, to be more effective at work.