Management of Difficult Situations Involving Clients

Circumstances beyond our control creating unease with the client, clashing personalities, customers who are very demanding, we need to reduce tensions on both sides, adopt appropriate behaviors and better equip ourselves to face these situations. Avoid escalation and improve customer relation, that’s the ultimate goal in these situations. This is a 2-day workshop. For detailed information, see PDF. Si vous désirez suivre cette formation en français, consulter le lien suivant :

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Date / Heure
Date(s) - 13/10/2022 - 14/10/2022
0 h 00 min

2030 boul. Pie-IX, local 214.2


900, 00 $

900, 00 $