Management of Difficult Situations Involving Clients

Circumstances beyond our control creating unease with the client, clashing personalities, customers who are very demanding, we need to reduce tensions on both sides, adopt appropriate behaviors and better equip ourselves to face these situations. Avoid escalation and improve customer relation, that’s the ultimate goal in these situations. This is a 2-day workshop. For detailed information, see PDF. Si vous désirez suivre cette formation en français, consulter le lien suivant : https://www.cose.ca/formations/gestion-des-situations-delicates-avec-les-clients/

22octobre
2024
Carte non disponible

Date / Heure
Date(s) - 22/10/2024 - 23/10/2024
8 h 30 min - 18 h 30 min

Emplacement
2030 boul. Pie-IX, local 350
Montréal


Réservations

900, 00 $














Billets

900, 00 $

Information d’inscription

Booking Summary

1
x Billet standard
900, 00 $
Sous total
900, 00 $
Taxes ( 14, 98% )
134, 78 $
Prix total
1  034, 78 $