Objectifs
OBJECTIVES
CHOOSE THE OPTIMAL SOLUTION
At the end of the session, participants will be able to:
- Implement systematically all of the stages of a problem-solving process;
- Make decisions or make recommendations supported by a methodical analysis.
Contenu
CONTENT
I Solve Problems
Problem solving vs. performance
Personal skills required to analyze a problem and make a decision
Defining parameters of a problem
Problem solving process
Causes and consequences
Preferred criteria
Searching for solutions
Implementing the solution
Analysis tools
Méthodologie
METHOD
In addition to interactive presentations, participants will have an opportunity to develop key problem‑solving and change management skills through case studies in which they can use effective tools. They will also have the opportunity to apply these concepts to one of their own case.
Retour aux formations
Decision Making Process
Often, the resolved problems reappear. Why? Was the problem correctly identified? Have we focused on the causes or the symptoms? Did we find suitable solutions? In a context where employees have to solve more and more problems related to their work, a problem-solving process will help them avoid pitfalls. This is a 1-day workshop. For detailed information, see PDF.
Si vous désirez suivre cette formation en français, consulter le lien suivant : https://www.cose.ca/formations/analyser-pour-decider/